Transition Manager (Infrastructure Outsourcing)

Reference: 1231

Location Remote, Light Travel
Work Type Contract
Category IT Business
Start Date TBD
Duration TBD
IT Business

Job Description

Our client, a global IT Outsourcing firm (Operations and Infrastructure) is seeking a Transition Manager on a long-term contract basis. This is a telecommute/remote engagement. Using your prior background in IT outsourcing services, you will be responsible for transitioning IT operations, platforms and people. You will manage the transition of the Customer with a specific focus on service quality, customer satisfaction and productivity. Additionally, the development of strong relationships both internally and with the client is a key performance indicator associated with this position. You will also serves as a cross-functional facilitator by tapping the appropriate line(s) of service and leading a service delivery team in coordinating a complete, customer-tailored solution to solving problems, filling requests, and delivering contracted services.


  • Bachelor's degree in Computer Science, or equivalent combination of education and experience.
  • Ten or more years of project, program management, or outsourcing experience.
  • Strong background in Virtualization, P2P, P2V, V2V, private cloud migrations.
  • Experience with IT operations, voice, data, and network infrastructure projects.
  • Four or more years in ITO, Infrastructure Outsourcing, Transition management.
  • Large-scale program management of multi-discipline, teams.
  • Strong management and communications skills, service delivery, client relations, planning, scheduling, budgeting, financial management and earned value, resource management, negotiations, and SLA management.


  • Plans and prepares the transitions for large, complex accounts and obtains agreement from the Line of Service representatives.
  • Develop and maintain the ITSM Transition Management Plan
  • Establish a communication strategy to ensure individuals involved are informed of the transition requirements and progress.
  • Work with Project Management staff, both internal and customer, on overall design and planning of the migration
  • Communicate with internal migration staff the overall requirements and help translate those into specific tasks
  • Ensure that the technical and process complexities of the integration are understood and addressed
  • Ensuring that the work stream leads understand the priorities and are completing their tasks
  • Lead and direct internal and customer staff in identifying and deploying the required migration solution
  • Required to be an escalation point for advice and to determine policy

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IT Business*
IT Infrastructure*
IT APP/ Dev*